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NTL products are available through authorized retailers, dealers, and online distributors. To locate a nearby store or authorized seller, please visit our website or contact our customer service for assistance.
NTL products are designed for easy installation. While many are suitable for DIY installation, certain models—particularly those covered under warranty—require professional installation to ensure optimal performance and maintain warranty validity.
This is a normal occurrence with any faucet featuring a high-arc spout. After turning off the handle, water remains inside the spout. Any residual water exceeding the spout’s arc will slowly drip out. Gravity naturally draws this water from the spout; however, this dripping will cease within minutes.
Please reposition the weight and make sure it is between the spray head and the lowest point of the spray hose. Install the weight a few inches above the lowest point of the spray hose.
A lot of people store cleaners and other items underneath the sink. If you’re one of those people, check below the sink to see if the hose is getting caught on something under there.
Regular cleaning and caring for your faucet is the best way to keep its beautiful finish lasting a lifetime!
Here are a few steps you can take to ensure your faucet continues to look great:
Yes, NTL kitchen sinks typically come with warranties. The duration and coverage may vary depending on the specific sink model. Please refer to the product documentation or contact customer support for warranty details.
Regular cleaning using mild soap and water is recommended to maintain the appearance of NTL sinks. Avoid abrasive cleaners or harsh chemicals that might damage the surface. Refer to the product manual for specific care instructions.
Stainless steel cannot rust on its own. Rust is caused by a metallic particulate which has oxidized on the surface of a product and turned it to rust. When rust occurs on a product, it resides on the top surface. If rust appears on the inside of your sink. it is likely the result of the chemicals being used in, or around, the sink. Do not use cleaners with bleach to clean counter tops adjacent to the sink: The overspray can land on the sink and cause rusting. Thoroughly rinse down the sink after using the counter top cleaner. Rust is not the result of a manufacturing process, nor is it considered a defect in the product.
To reduce the chance of rust occurring, keep the following in mind:
• Don’t leave dish rags or other cleaning utensil on the counter top or in the sink basin.
• Rubber mats left in the sink will allow soap and hard water deposits to form in the grain of the sink.
• The use of abrasive pads, even sparingly, will allow rust to get into the grain of a sink.
• Hard water in the house may also account for rust stains.
When rust does appear, it is typically only surface rust and can be removed easily with the right cleaners. Do not use steel wool, wire brushes or abrasive sponge pads. Use on non-scratch cleaning pad
As with most things, your stainless steel sink WILL scratch with use. However, over time as the sink ages, scratches will become less apparent and in fact blend into the surface.
If water is left standing anywhere on your stainless steel sink, it will evaporate and leave a film (spots) on the surface of the steel. This film can be removed with regular dish soap and water and a soft cloth. For removing heavier residue, you may use a mild solution of vinegar and water. Be sure to rinse thoroughly and towel dry.
Most NTL products come with a warranty. The duration and coverage may vary by product—please refer to the included warranty card for details, or contact our customer service for specific warranty information.